My Christmas Elf Phone Grip

At Dalge, we strive to ensure that our customers are satisfied with their purchases. Please read our refund and exchange policy below:
1. Eligible Refunds and Exchanges: We accept refunds and exchanges only if the items appears to be faulty. If you receive a defective product, please reach out to us within 14 days of receiving your order.
2. Incorrect Orders: Please make sure to order the correct case for your device. We cannot process refunds or exchanges for items ordered in the wrong model. Always double-check your device model before placing an order.
3. Required Documentation: To initiate a refund or exchange, we kindly ask that you send clear pictures of the faulty product to our email at dalgeofficial@gmail.com. This will help us assess the issue and provide a resolution.
4. Processing Time: Once we receive your photos and request, our team will review the case and get back to you within 10 business days with the next steps.
5. Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer unless the product is deemed faulty.
We appreciate your understanding and cooperation. If you have any questions regarding our policy, feel free to reach out to us at the email provided above.
Thank you for choosing Dalge!

All orders are dispatched from our warehouses in US and EU depending on the location of shipment. Shipping is fully tracked from our door to yours.





Orders need 1-3 days of processing before they are sent out for shipping.

Note: shipping time doesn't include these processing days.

 
* For “Pre-Order” Items,  always check the dates of shipping on product description. 

* For US Market only, MacBook cases leave from another warehouse so if purchasing a MacBook case along with other products you will receive tracking info for 2 different parcels.




* USA:


-Fast Tracked Shipping : 3-5 business days after dispatch

SHIPPING PRICES
:

* Fast Tracked Shipping of all products except MacBook Cases - $6,95 | Free for orders above 80 €

* MacBook Cases Fast Tracked Shipping via DHL Express - $15,95


* EUROPE & UK:

* Standard Tracked Shipping : 3-10 business days after dispatch

* Express Shipping Via DHL: 2-5 business days after dispatch

SHIPPING PRICES:

* Standard Tracked Shipping - 6,95 € | Free for orders above 80 €

* Express delivery - 14,95 €




-With Standard Shipping, your order will be delivered by your local postal service.

PLEASE NOTE: 
During Holidays, Shipping Companies are very busy and some orders might experience delays. Make sure you place your order ahead of time to avoid delays .





TRACKING:


All orders are 100% tracked. Tracking info will be emailed to you as soon as the item/items are shipped. Allow 24-48 Hrs after shipment to track your order